Returns and Refund policy

Returns

I have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it.

To start a return, you can contact me by email: chantelle@osrdesign.co.uk

Please note that returns will need to be sent to the following address at the buyer’s expense:

The Old Stable, Moor Lane, East Coker, Yeovil, Somerset BA22 9JR

Commissioned pieces cannot be returned unless they arrive damaged or faulty.

Damages and issues

Please inspect your order upon receiving and contact me immediately if the item is damaged or incorrect, so that I can evaluate the issue and make it right.

Refunds

I will notify you once I have received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since I’ve approved your return, please email me.