Privacy Policy

  • Last updated: 30 October 2026

1. Who We Are

 2. What Information We Collect
We collect personal information that you provide to us directly when you browse our site, fill out forms, or place an order. This includes:

  • Contact details: Your name, email address, phone number, and UK delivery address.

  • Order history: Details about the ceramics you purchase from us.

  • Payment processing information: Your billing address. Your actual payment card details or log-in credentials are securely processed directly by our third-party payment providers (Stripe and PayPal) and are never stored or seen by us.

  • Technical data: Automatically collected data sent to Squarespace to power the site (IP address, browser type, and device information).

 3. How We Use Your Information
We use your information only to:

  • Fulfill orders: Package, ship, and deliver your handmade ceramics within the UK.

  • Customer support: Respond to questions about custom orders, product care, or shipping updates.

  • Website operations: Allow you to navigate the site, use the shopping basket, and securely checkout.

  • Marketing: Send you shop updates or stock drops (only if you explicitly opted in; you can unsubscribe at any time).

 4. Sharing Your Information
We never sell, trade, or rent your personal data to third parties. We only share data with trusted service providers essential to running our business:

  • Squarespace: Our website hosting provider, so they can deliver website and e-commerce services to us.

  • Stripe & PayPal: Our secure payment gateways, to process your transactions safely.

  • UK Delivery Services: Your name, address, and email/phone number are shared with our chosen UK shipping couriers (e.g., Royal Mail, Evri, or DPD) solely to deliver your parcels and provide tracking updates.

 5. Cookies
This website uses cookies and similar technologies to run securely and efficiently. These include functional and required cookies that allow Squarespace to securely serve this website to you, remember what is in your shopping basket, and handle the checkout process. You can turn off cookies at any time through your web browser settings.

 6. Your Rights
As a UK resident, you have rights under UK data protection laws (UK GDPR). You have the right to:

  • Ask what personal data we hold about you.

  • Request that we correct or permanently delete your personal data.

  • Object to or restrict the processing of your data.

 7. Contact
If you have any questions about this privacy policy or your personal data, please contact me at: chantelle@osrdesign.co.uk